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FAQs
Hi there! At Petiteserie By JS, we’re committed to making your dessert experience as smooth and sweet as possible — whether it’s treating yourself or surprising a loved one. Here are some of your burning questions, answered!
Once your order is submitted, a confirmation email will be sent to your registered email address. If you don’t see it in your inbox, please check your spam or junk folder. If you still need assistance, contact us via our Contact Us or WhatsApp
If any items are missing from your order, please inform us promptly through our WhatsApp. We will arrange for the missing items to be delivered to you as soon as possible.
Our delivery operating hours are listed on our Same Day Orders Page. Please refer there for the most up-to-date information.
We strive to deliver our service as fast as we can to meet your needs. The delivery time may vary depending on the status of delivery stores. An estimated time of delivery will be shown in every order you place online.
The following payment options are available for Delivery service:
✔ Credit Card (Visa & MasterCard)
✔ Debit Card (Visa & MasterCard)
✔ FPX
✔ E-Wallet
Please note that we only accept Credit/Debit Card issued by banks in Malaysia.
You can place your future orders up to 3 days in advance. You may refer to our option of delivery schedule when you place order.
Yes, we now have a ‘guest checkout’ feature for customers who wish to place an order without creating an account.
However, we would recommend you to register with us for ease of all future orders. As a registered user, your details are saved and you will be able to select past orders in a single click. Furthermore, registration is free!
WhatsApp us for any inquiries — we’re happy to help!
Feel free to reach out 🙂
Petiteserie BY JANICE SIEW
Petiteserie Desserts 201303141340 (002231127W)
T: +6012-257 7587
E: [email protected]
